Week 6 Blog Journal: Crisis Management and Issues in the Internet Era

Mediated Crisis Management on the Internet

In the essay “Taxonomy of mediated crisis responses”, published in Issue 33 of Public Relations Review, Taylor and Kent argue for the usage of the Internet as a medium of mediated crisis response. They also offer several suggestions for the best practices and individual details of individual steps and actions that can be taken during each phrase of a crisis.

Week 7 Blog Journal: Grand Strategy, Strategy and Tactics

In chapter 8 of Public Relations Theory II, Carl Botan introduces the notion of a meta-strategy level of discursive activity within the sphere of public relations activities: the grand strategy. Grand strategies are organisation-wide or meta-organisational policies or practices which function to direct the actions of all parts of the organisation or organisations. The notion of a grand strategy is functionally similar to ideas of organisation culture in that both are notions professing hegemonic influence that dictates strategy. Meta-strategy exists within a level of meaning that often is invisible to pure ethnography, and the discourses surrounding them are rarely formalised and therefore are hard to prove conclusively. Notwithstanding this limitation, the author proposes a commonplace notion of strategy, which in turn dictates the tactics used.

Week 11:Critique of Issue/Crisis Management, application in managing Feiyue’s Branding

Chia and Synnott devote a whole chapter in their book to PR with respect to Issues and Crises. In summary, the chapter how certain trends, events, concerns, both plausible and actual, have an impact on an organisation and its relationship with publics. Chia and Synnott note that PR practitioners cannot afford to ignore such facts, both online and offline, as they have the potential to devastate an organisation. They prescribe that an organisation and its PR practitioners must be constantly proactively looking out for such potential issues, and risks thereof contained. Only then can messages about the organisation in a public arena is controlled.